ComicTom101

It is the sole responsibility of the buyer to coordinate and pay any additional or initial import duties/fees/taxes for any package. Buyers using a delivery address outside of the US assume the risk that international mail can be severely delayed during global events and inclement weather and assume all extended responsibility, loss, and delay of items. It is up to the buyer to understand the import laws within their delivery country in regards to eligible goods and potential delays.

We may require a signature for the delivery of orders above $200

Internationally shipped packages that are returned or refused are subject to return shipping costs and import fees at the expense of the buyer except in the case of damage to shipment. 

International orders with shipments that are damaged must open a damage ticket with support@comictom101.com within 14 days of receipt of the item. Timely and prompt response within 1-3 business days is expected. Abandoning and non response to an open damage ticket for 7 days will expire the request. A new request must then be made within the 14 day window if applicable.

We make every effort possible to carefully pack and secure international packages including double boxing, extra padding, and stronger packaging for international packages.

Use this text to answer questions in as much detail as possible for your customers.

Most missing packages can be quickly found by simply leaving a note in the mailbox for your mail delivery person to double check for it or by contacting your neighbors/Apartment Mail Room. This should be your first action in locating an item that is showing as delivered but is not actually there.

Reasons a package may show as delivered and is not actually there:

• The tracking updated faster than the delivery and the package is usually just delayed 1-2 business days.
• The package delivery location was not accessible and the package must be picked up at the local post office or will be reattempted
• The unit number is missing and the condominium/apartment mail room is holding the item or the item has been returned to sender
• The mail person accidentally left it at the wrong doorstep (usually your nearby neighbor)
• The address is not correct and the package is being forwarded or returned to the sender
• There is more information pending, but the tracking needs 24-48 hours to update
• The package may have been stolen

Your tracking will have the most up to date information unless it has been fully delivered to us as returned.

Missing mail search requests can be opened directly through the shipper if these options are exhausted depending on the timelines of the carrier and package type.

For more information you can refer to our shipping policy.

You will be billed for your preordered items at the time of purchase. Due to the nature of collectibles, we cannot accept cancellations or price adjustments on preordered or drop items. Please review your order carefully before final checkout. All sales are final. The publisher or distributor may delay release and the item may be subject to changes in release date. Buyers must keep up to date shipping information and submit new address information if it changes before their item is released.

If you order has items with different release dates your order will not ship until all of your items are released. If you wish to receive in stock items immediately, please consider ordering them in a separate transaction. You may reach out to combine orders request a shipping split at support@comictom101.com. Please allow 2-3 business days for any reply from our small team. 

For CGC Books:

Grades on CGC Presale are subject to final grading from CGC. While rare, grading outcomes can be lower than 9.8. All books that fall under the Presale category for CGC grading lower than the advertised grading outcome will be offered options for cancellation or refund depending on this outcome. CGC books sold from stock (Not Presale) are guaranteed for the grade they are listed as. CGC books take an additional grading period after a books release date before they will be shipped, this is subject to CGC's active grading lead times.

We would typically expect an additional 4-8 weeks after a release date for the CGC preordered items to be graded and shipped although this can vary.

If you made a purchase that you would like to combine with another order or split your shipping you may contact us at support@comictom101.com. At times we can give you a portion of shipping value back, but it is case by case and subject to new calculations. Please include all of your order numbers in your request.